Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what we can't. We publish research-based guides to casinos outside the GamStop scheme for UK readers. We are a publisher, not a casino, so we cannot access your casino account or make decisions on your behalf.
Which enquiries we can help with
Most messages fall into one of the categories below. Telling us which one applies in your first line helps us route it correctly.
| Type of enquiry | Can we help? | What to include |
|---|---|---|
| Corrections to a guide or review | Yes | The page address, the statement you think is wrong, and any source that supports your view |
| Questions about how we research and rank | Yes | The page and the point you would like explained |
| Suggestions for topics | Yes | What you were trying to find out and could not |
| Editorial or partnership enquiries | Yes | Who you represent and what you propose |
| A withdrawal, bonus or account problem with a casino | Not directly | See the section below on casino complaints |
| Unlocking, reversing or shortening a GamStop exclusion | No | Only GAMSTOP can deal with this |
How to reach us
Use the contact details or form shown on the site to send your message. We have not listed a separate email address here, so please rely on the channel the site provides rather than any address quoted elsewhere. We will never ask for your casino password, card number or full identity documents. Do not send them.
A good message is short and specific. Name the page, quote the sentence, say what you found and, if you can, when. That lets us check it against the operator's current terms or a regulator's published information.
What happens to a correction request
- We read your message and note the page and claim involved.
- We compare the claim with the casino's current terms, licensing information shown on its site, or official regulator sources.
- If the information is out of date or wrong, we amend the page and update the fact-check date.
- If we disagree, we will explain what we checked. Where something cannot be confirmed, we say so on the page instead of guessing.
Bonus terms change often. Casino advertising is not the same as confirmed terms, so a reader spotting a changed wagering requirement, expiry period or maximum bet is genuinely useful to us. Our pages carry a fact-check date, currently 29 September 2026 for this site's most recent review.
If you have a problem with a casino
We do not hold your funds and cannot force a payout, so we cannot resolve a withdrawal dispute for you. Some practical steps come first:
- Contact the casino's support in writing and keep copies of every message.
- Use its formal complaints procedure if the first reply does not settle things. Check the terms for the stated timescales.
- Complete identity checks (KYC) promptly. Delayed withdrawals often stem from missing documents or source-of-funds questions.
- Check the licence named in the casino's footer with the issuing regulator. Non GamStop casinos are usually licensed overseas, for example in Curaçao, not by the UK Gambling Commission, so UK-style dispute routes and protections may not apply.
Our guide to trusted non GamStop casinos in the UK explains what we look at on licensing, bonus terms and payments before reading any casino's small print.
Support for gambling harm
If gambling is causing you stress, debt or worry, please talk to someone independent before you play again. You can contact GamCare through its National Gambling Helpline, which is free and confidential, or use your local NHS services. If you registered with GAMSTOP because you wanted a break from gambling, keep that decision in mind: sites outside GAMSTOP will not enforce it. Gambling blocking software, deposit and loss limits, and bank gambling blocks can add further protection.
Gambling is not a source of income and cannot solve money problems. It is for adults aged 18 and over only.
A note on how we are funded
We may earn a commission if you sign up to a casino through links on this site. Commission does not decide rankings. Our editorial ratings reflect our research into terms, payments and licensing information. If you think a page has not been handled fairly, tell us and we will look again.
What to expect after you write
We read every message written by a person, but we cannot promise a reply time or a particular outcome. Please be patient, and do not send repeated messages about the same point. Thank you for helping keep the site accurate.